LogMeIn Rescue Alternatives, Similar

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LogMeIn Rescue

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Technician ConsoleThe Technician Console is the online interface used by support technicians to conduct remote support sessions. Technicians can initiate new sessions or respond to online customer requests waiting in a shared queue.The Windows and Mac desktop apps enable technicians to access their console in one click, so they can provide support... read more
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All LogMeIn Rescue Alternatives

ammy admin alternatives
Freemium

Ammyy Admin

Remote Desktop Software That Doesn’t Want Configuration Ammyy Admin. The easiest way to establish a remote desktop connection. With Ammyy...

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radmin alternatives

Radmin

Radmin is a secure remote control software that lets you work in real time on a remote computer as if...

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Free

Remote Desktop Connection

Remote Desktop Connection is a technology that allows you to sit at a computer (sometimes called the client computer) and...

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VNC Connect

VNC is remote access and control software which allows you to view and fully interact with one computer desktop (the...

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Freemium

Mikogo

Looking for an easy-to-use screen sharing solution for online meetings and web presentations? Look no further. Mikogo is a free...

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Freemium

eHorus

Forget about firewalls or proxieseHorus agents communicate with our servers online. If a device can connect to the internet, and...

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Bomgar

Get secure remote desktop control of every computer in your organization – Enterprise Remote Support. Greater security over remote access...

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Banckle Remote Access

Banckle Remote Access is a secure solution for helpdesk support. Using the most powerful remote desktop accessing and sharing tool,...

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ConnectWise Control

Use ConnectWise Control (formerly ScreenConnect) remote support software to quickly and securely access remote users' screens. With just a few...

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ISL Light

ISL Light is a simple, secure, and affordable remote desktop support solution. It allows users to access and control any...

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ISL AlwaysOn

ISL AlwaysOn provides a simple and secure remote access to an unattended computer over the Internet. Implementation is quick and...

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RHUB TurboMeeting

The R-HUB easy-to-install and maintain server family consists of:• Web Conferencing Servers• HD Video Conferencing Servers• Remote Support Servers• Remote...

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LogMeIn Rescue About

Technician ConsoleThe Technician Console is the online interface used by support technicians to conduct remote support sessions. Technicians can initiate new sessions or respond to online customer requests waiting in a shared queue.The Windows and Mac desktop apps enable technicians to access their console in one click, so they can provide support faster, without the hassle of a browser.Multiple simultaneous active sessions can be conducted using:
•Direct connection to the customer via code or emailed link
•Desktop view and remote control, including whiteboard
•Detailed session history & notes
•Chat interface with predefined replies, URL push, and file transfer
•Detailed system diagnostics, including reboot & reconnect
•Shared global queue More Info »Customer AppletWith the customer's permission, this small .exe file automatically downloads to the remote PC. It's the interface through which technicians communicate with customers and conduct remote support. The applet automatically removes itself from the remote PC at session conclusion.The applet provides remote customers with:
•Interactive chat and detailed session history
•Prompts to permit or deny technician access to all functions
•File transfer to the technician
•Ability to stop remote control or disconnect at any timeAdministration CenterThis intuitive online interface is used by administrators to create and assign permissions for other administrators, technicians, and groups. Administrators can also create support channels — web-based links that automatically connect customers to technicians — and assign them to specific groups.The Administration Center allows administrators to:
•Create technician groups and assign permissions at a granular level
•Assign support channels to specific technician groups
•Enable and view reports of technician performance
•Enable and view reports of customer satisfaction levels

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