Heedbook Alternatives, Similar

1 Star 0
Loading...

Heedbook

Explanation
Service receives and analyzes video and audio stream from a webcam on the employee's workplace and processes it by the systems of intelligent recognition of emotions, speech and other parameters. Information is provided in the context of customers, employees and offices of the company.Analyzing the customer's emotions, verbal expressions,... read more
Categories
Reviews (5.00)
0 0 votes
Değerlendirme
Licence
Platforms
Windows Android Chrome OS Web

All Heedbook Alternatives

smartlook alternatives
Freemium

Smartlook

Smartlook is a qualitative analytical solution for web and mobile devices that helps more than 200,000 businesses of all sizes...

Show Details
1 Star 2
Loading...
hotjar alternatives
Free

Hotjar

Hotjar helps business owners and analysts get analytics and feedback for their customers and turn them into meaningful visualizations that...

Show Details
1 Star 0
Loading...
cux.io alternatives

Cux.io

The easiest and fastest way to understand the person behind the screen. Real-time analysis, wider context of possible observations and...

Show Details
1 Star 0
Loading...
Freemium

LimeSurvey

LimeSurvey (formerly PHPSurveyor) is an Open Source PHP web application to develop, publish and collect responses to online & offline...

Show Details
1 Star 0
Loading...
Freemium

SurveyNuts

SurveyNuts is an online survey maker and questionnaire tool helping users quickly create online and mobile surveys, then view results...

Show Details
1 Star 0
Loading...
Free

REDCap

REDCap (Research Electronic Data Capture) is a secure web application for building and managing online surveys and databases. Using REDCap's...

Show Details
1 Star 0
Loading...
Free

Factile

Factile is free online survey building platform. Build and design your surveys, share it through email or social media, and...

Show Details
1 Star 0
Loading...
Freemium

FormBit

Empower your organization with automation using the online form builder. Handful features for you to create forms such as Contact...

Show Details
1 Star 0
Loading...
Freemium

CloudCherry Analytics

Cloudcherry is a real-time, Omni-channel Customer Experience Analytics & Sentiment Mapping product that helps customer-facing brands track, measure & improve...

Show Details
1 Star 0
Loading...
Freemium

Wispform

Wispform offers an easy form builder for creating beautiful online forms and surveys. It is the perfect solution for creating...

Show Details
1 Star 0
Loading...

Heedbook About

Service receives and analyzes video and audio stream from a webcam on the employee's workplace and processes it by the systems of intelligent recognition of emotions, speech and other parameters. Information is provided in the context of customers, employees and offices of the company.
Analyzing the customer's emotions, verbal expressions, the content of the conversation with the employee and other parameters, Heedbook offers a complete range of services to measure overall customer satisfaction with the quality of service. The system also allows to improve business processes and boost cross-selling…. More Info »KEY BENEFITS:
A. Analysis of customer emotions:
Heedbook distinguishes eight types of customer emotions. The system describes emotional state of customer with more than 85% certainty.B. Real-time monitoring of service quality:
Your computer will be connected to all workstations on the front lines and you will be able to monitor employee-customer interactions online or watch these dialogues at any time convenient.C. Script adherence:
Now it’s quite easy to accurately and quickly evaluate sales script adherence of your front line employees without having to listen to each dialogue. HeedBook turns recorded speech into written text, so you always can easily return and go through these dialogues’ content.D. Evaluation of customer’s attention:
Great customer service strategy should focuses not only on emotional awareness, but also on attracting customers’ attention.
HeedBook allows you to determine the level of customer's attention to the dialogue with your front line employee. E. Notifications of all incidents which happen on the front line:
Learn about non-standard situations with customers such as excessive duration of normative dialogues, use of “forbidden words” or customer's aggression.

Reviews & Comments

Subscribe
Notify of
guest
0 Comments
Inline Feedbacks
View all comments
Tags
0
Would love your thoughts, please comment.x
()
x